When you return goods to us:

Please contact us in writing within seven working days, beginning on the day after you receive the goods.

Custom products such as prints, framed prints and personalised greetings cards cannot be returnedsince they are made to the requirements of your order. If they are damaged on arrival, please contact us immediately to arrange a replacement.

If your order is defective, we will first examine the returned goods in order to assess your entitlement to a refund. If we agree that the goods are defective, you will either be refunded in full (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) within 30 days of receipt of the returned goods, or we will replace the goods free of charge (in which case we will refund your reasonable costs in returning the goods to us). We shall have no further liability to you once you have been so refunded or the goods in question have been replaced. If you do not notify Art9allery of a defect in any goods, Art9allery shall have no liability for any defects and you shall be bound to pay for the goods.

For any other reason, we will refund the value of the goods supplied or exchange the goods in question, provided that they are returned to Art9allery in their original, undamaged packaging within 28 days of delivery. If we find that the goods have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If the value of the goods is to be refunded, we will also refund the standard delivery charge made on orders if the goods are returned to us within 7 days of receipt. If the value of the goods is to be refunded but an order is returned to us after 7 days from the day of receipt, then we will refund the delivery charge only if the goods supplied were incorrect. If applicable, Art9allery will repay you the value of the goods within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.

Any goods to be returned must be returned, along with their original invoice, to the address specified on the invoice for the goods. Returned goods should be sent recorded delivery.